Retail Assistant Store Manager

Office Depot • Ogden, UT

24d

About The Position

The Retail Assistant Store Manager helps drive store sales and service growth, develop a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. All Retail Assistant Store Managers must be able to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The role may require consent to periodic comprehensive background checks conducted by a third party.

The Assistant Store Manager partners with store management to deliver memorable customer experiences and exceptional service, support selling techniques and sales training, improve operational efficiency, and develop associates. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and daily store balancing, and supporting loss prevention compliance.

The company describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for internal growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree preferred in Business, Marketing, Retail, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates and model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associates’ performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill External Key Carrier responsibilities.
• Support a safe operational culture by working safely and addressing potential hazards or concerns.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED