Retail Assistant Store Manager

Kendra Scott•Chicago, IL

25d•$23 - $34

About The Position

The Retail Assistant Store Manager is a full-time leadership role supporting the Store Manager in developing and implementing the store’s business strategy and leading the brand experience. The position focuses on training and coaching team members to deliver memorable customer experiences, achieve revenue targets, support philanthropic impact, and maintain operational excellence while representing Kendra Scott’s culture. The Assistant Store Manager drives sales and store productivity, helps develop business plans and key performance indicators, and takes ownership of an area that impacts store performance. The role also develops talent through feedback, recognition, teaching, and coaching; builds brand awareness through community initiatives and events; and supports asset protection, policy compliance, communication, collaboration, and timely business decisions. This position requires the ability to work a flexible schedule that meets business needs, including evenings, weekends, and holidays, and to work at least 30 hours per week. The hourly pay range is $22.50 to $33.70. The role is also eligible for a revenue-sharing incentive and a $500 quarterly bonus based on store and individual performance. Benefits are offered as applicable.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
Ability to lead and develop teams, with an interest in making a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its Family, Fashion, and Philanthropy values.
Willingness and ability to relocate long-term for career growth opportunities.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver positive guest experiences.
Drive sales and store productivity by building guest connections and maximizing WOW experiences.
Support the Store Manager in developing short- and long-term business plans and driving key KPIs.
Own a designated area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Build team engagement and help team members develop their skills and careers.
Increase brand awareness through philanthropic efforts, community initiatives, events, and traffic-driving efforts.
Help achieve event and giveback goals and acquire new customers.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate with others and promote idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make real-time decisions that support store financial goals.
Take responsibility for personal and team actions and make sound decisions using analysis, experience, and judgment.