Retail Assistant Store Manager

Kendra Scott•Charlottesville, VA

18d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence while representing Kendra Scott’s culture.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
Experience leading and developing teams, with an interest in making a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide outstanding guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business planning to improve key performance indicators.
Take ownership of an assigned area of responsibility to positively affect store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching; encourage engagement and skill development.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Follow company policies and procedures, uphold integrity, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas and situations, learn from experience, and remain curious and flexible.
Collaborate and share ideas to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions, make sound decisions, and address challenges directly.