Retail Assistant Store Manager

Kendra Scott•Ardmore, PA

12d

About The Position

As a full-time Assistant Manager, you serve as the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to create memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence while representing Kendra Scott’s culture. The role includes supporting sales and store productivity, developing team members, building community connections, maintaining asset protection standards, communicating effectively, and making timely decisions to support store performance.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong prioritization, and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW service, ensuring guests feel welcome and have a positive experience.
Train and develop team members to provide memorable guest experiences.
Drive sales and store productivity, build guest connections, and contribute to short- and long-term business plans and key performance indicators.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire team members through feedback, recognition, teaching, and coaching.
Build team engagement and help team members develop their skills and careers.
Increase brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Acquire new customers through traffic-driving efforts.
Follow company policies and procedures, demonstrate integrity, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business, learn from experience, and remain flexible and curious.
Collaborate with others to share ideas and build mutual accountability and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and guest experiences.
Take responsibility for personal actions and the actions of the team, and encourage feedback and problem solving.
Make sound decisions using analysis, experience, wisdom, and judgment, including when information is incomplete.