Retail Assistant Store Manager

Kendra Scott•Charlottesville, VA

18d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the business strategy and leading the brand experience of the store. You train and coach the team to become effective connectors who provide an unforgettable WOW experience for guests. You support the team in achieving revenue targets, prioritizing philanthropic impact, and delivering operational excellence while representing Kendra Scott’s culture.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, strong attention to detail, and strong prioritization and time-management skills.
Ability to lead and develop teams, with an interest in significantly impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities; strongly preferred.

Responsibilities

Model, teach, and coach WOW service, ensuring guests feel welcome and part of the Kendra Scott family.
Train and develop team members to provide exceptional guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own a specific area of responsibility that positively impacts store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Build team engagement and demonstrate how to create positive experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Acquire new customers through traffic-driving efforts.
Make decisions with integrity, ensure audit and shrink results meet Asset Protection Standards, and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business and situations, and remain curious and flexible.
Collaborate and promote idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make real-time decisions that support store financial goals and improve guest experiences.
Take responsibility for personal and team actions and decisions, and foster accountability and problem solving.
Use analysis, experience, judgment, and appropriate speed to make decisions, including when information is incomplete.