Retail Assistant Store Manager - Northside Dr Store
About The Position
The Retail Assistant Store Manager assists the Store Manager with running the store. The role includes hiring, training, motivating, and supervising staff; leading meetings; helping the store meet customer and donor satisfaction standards; maintaining displays and merchandising presentations; ensuring cash is handled according to policy; and driving the store toward meeting or exceeding its budgeted financial performance. Ongoing training is provided, and career progression may include the opportunity to transfer to other stores. This role involves working 45+ hours per week in a store open seven days a week. Donated goods must be unpacked, sorted, and displayed, and the work environment may be messy and dusty, cold in winter, and hot in summer. The Assistant Store Manager is expected to proactively address and resolve situations, think ahead, prioritize, understand the in-store experience, and engage and motivate employees to deliver excellent customer service. The role uses computers, email, and Microsoft Office regularly.
Requirements
- At least 2 years of experience supervising 15 or more employees in food services, manufacturing, production, or retail; alternatively, 1 year of supervisory experience with successful completion of Goodwill-assigned training.
- Alternatively, a bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry, or another relevant industry.
- Alternatively, 4 or more years of military service with at least 1 year of supervisory experience, in lieu of either of the experience pathways above.
- Strong interpersonal and written communication skills.
- Demonstrated skills operating personal computers, previous POS or sell systems, and software packages including Microsoft Office.
- A driver's license, dependable transportation, and communication devices.
- Ability to think ahead and prioritize while addressing day-to-day work.
- Ability to proactively address situations and engage and motivate employees.
Nice To Haves
- Bilingual language skills.
- Previous military experience.
Responsibilities
- Assist the Store Manager in running the store.
- Hire, train, motivate, and supervise staff.
- Lead meetings.
- Help the store meet customer and donor satisfaction standards.
- Maintain displays and merchandising presentations.
- Ensure cash is handled according to policy.
- Drive the store toward meeting or exceeding its budgeted financial performance.
- Proactively address and resolve situations.
- Engage and motivate employees to deliver excellent customer service.
Benefits
- Ongoing training is provided.
- Opportunity to transfer to other stores as career progresses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
