Retail Assistant Store Manager - Jonesboro

Goodwill of North Georgia • Jonesboro, GA

3d

About The Position

The Retail Assistant Store Manager assists the Store Manager in running the store. The role involves hiring, training, motivating, and supervising staff; leading meetings; helping the store meet customer and donor satisfaction standards; maintaining displays and merchandising presentations; ensuring cash is handled according to policy; and driving the store toward meeting or exceeding budgeted financial performance. Ongoing training is provided, and opportunities to transfer to other stores may be offered as the employee progresses.

This role works 45+ hours per week, and the stores are open all seven days. Products are donated items that must be unpacked, sorted, and displayed, so the work can be messy and dusty, and the store may be cold in winter or hot in summer. The Assistant Store Manager is expected to proactively address situations, resolve issues, think ahead, prioritize, understand the in-store experience, and engage and motivate employees to deliver excellent customer service. The role uses computers, email, and Microsoft Office daily.

Requirements

• At least 2 years of experience supervising 15 or more employees in food services, manufacturing, production, or retail; alternatively, 1 year of supervisory experience with successful completion of Goodwill-assigned training.
• Alternatively, a bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics, plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry, or another relevant industry.
• Alternatively, at least 4 years of military service with 1 or more years of supervisory experience, in lieu of either of the above experience pathways.
• Strong interpersonal and written communication skills.
• Demonstrated skills operating personal computers, previous POS or sell systems, and software packages including Microsoft Office.
• A driver's license, dependable transportation, and communication devices.
• Ability to think ahead and prioritize.
• Ability to understand the in-store experience and engage and motivate employees to deliver excellent customer service.
• Ability to keep sight of the big picture while addressing day-to-day work.

Nice To Haves

• Bilingual language skills.
• Previous military experience.

Responsibilities

• Assist the Store Manager in running the store.
• Hire, train, motivate, and supervise staff.
• Lead meetings.
• Help the store meet customer and donor satisfaction standards.
• Maintain displays and merchandising presentations.
• Ensure cash is handled according to policy.
• Drive the store toward meeting or exceeding its budgeted financial performance.
• Proactively address situations and resolve them.
• Engage and motivate employees to deliver excellent customer service.
• Unpack, sort, and display donated items.

Benefits

• Ongoing training is provided.
• Opportunities to transfer to other stores may be offered as employees progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager