Retail Assistant Store Manager

Gabriella White•Jacksonville, FL

12d•Onsite

About The Position

Gabriella White is seeking a Retail Assistant Store Manager for its Jacksonville, Florida location. The role supports the Store Manager in leading daily showroom operations, overseeing staff responsibilities, and maintaining high standards of presentation and service across the sales floor, stockroom, and warehouse areas. The Assistant Store Manager helps deliver an exceptional client experience, drive sales, and foster a collaborative, professional team environment. Gabriella White is a family-owned and operated company established in 1987 and home to the Gabby and Summer Classics brands. It designs, manufactures, and retails luxury furniture and accessories for outdoor living and the home. Success is measured by achieving store sales and invoicing goals, maintaining RMA goals, meeting Net Promoter Score goals, achieving Average Dollar per Sale targets, and maintaining conversion rate targets. The role may also perform other duties as assigned.

Requirements

At least three years of experience in a retail or design environment, including at least two years in a leadership role.
Proven ability to drive sales and profitability through metric-driven decision-making, business analysis, and goal setting.
Strong aptitude for selling luxury products with a focus on exceptional client experience.
Ability to hold teams accountable while fostering performance and professional growth.
Excellent written, verbal, and interpersonal communication skills, including the ability to coach, influence, and resolve conflict effectively.
Strong organizational and time-management skills, including the ability to prioritize competing demands in a fast-paced environment.
Proficient computer skills, including MS Outlook, Excel, and Word.
Financial and operational acumen, including inventory control, budgeting, payroll oversight, and cash management.
Positive, professional demeanor with strong problem-solving and decision-making skills.
Commitment to brand standards, presentation, and risk-management practices.
Clean motor vehicle record (MVR) and ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed.

Nice To Haves

Bachelor’s degree in business, operations, design, or a related area preferred.
Luxury retail experience strongly preferred.
Experience with CRM and ERP systems preferred.
Technical knowledge of space planning and design practices preferred.
Knowledge of fabrics, applications, and merchandising standards highly valued.

Responsibilities

Ensure showroom presentation and merchandising align with brand standards.
Monitor standards, visual integrity, and cleanliness in client-facing, stockroom, and warehouse areas.
Coordinate daily store operations, including opening, closing, inventory, merchandising, safety, and cash controls.
Drive a high-quality client experience and address client service challenges promptly and professionally.
Assist with lead and business reviews, report performance insights, and recommend course corrections when needed.
Exhibit and reinforce brand values, professional conduct, and polished presentation.
Foster a constructive and collaborative environment among associates.
Maintain operational standards, including security and audit processes.
Support sales performance by coaching associates on service, upselling, and CRM system usage.
Deliver feedback and support skill development in line with brand-level client experience and expectations.
Help monitor sales and operational metrics.
Escalate unresolved issues to the Store Manager and participate in follow-up.
Serve as leader-on-duty and escalate issues as needed.
Perform other duties as assigned.