Retail Assistant Store Manager

Vuori, Inc•Berkeley, CA

24d•$25 - $30•Onsite

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team by connecting with customers and communicating Vuori’s brand values through product knowledge and an optimistic outlook. The role encourages the team to uphold Vuori’s retail sales and customer experience standards. When the Store Manager is not in, the Assistant Store Manager leads day-to-day store operations, supports sales goals, and helps manage the team, inventory, merchandising, and store maintenance.

Requirements

Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion and activewear landscape.
Lead project completion while keeping the focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.
Complete weekly manual restocks and send reports to inventory management.
Complete weekly cycle counts and assist with weekly shipment processing.
Ensure store supplies are stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are completed.
Help keep the backroom clean and bins organized.
Refresh and restock Aloha displays weekly.
Refresh mannequins, check one-offs, and ensure merchandising standards are maintained on the sales floor.