Retail Assistant Store Manager

Kendra Scott•Brookfield, WI

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, support philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Drive sales and store productivity, build guest connections, and support the development of short- and long-term business plans and key performance indicators.
Take ownership of a specific area of responsibility to improve store performance.
Motivate and develop team members through feedback, recognition, teaching, and coaching.
Represent the brand positively on the sales floor and at events, and celebrate team performance.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage open expression of ideas.
Collaborate with others and foster idea sharing, accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions and make sound decisions, including when information is incomplete.