Retail Assistant Store Manager

Office Depot•Baton Rouge, LA

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, create a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric store environment, engage with the local community, and foster a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. Periodic comprehensive third-party background checks may be required. The role partners with the management team to deliver memorable customer experiences, execute selling techniques and sales training, and develop associates. It supports efficient merchandise processing and operational standards, identifies process improvements, and contributes to sales and profitability initiatives. The Assistant Store Manager guides, trains, observes, and coaches store associates, including Print Services associates, and provides input to the General Manager on associate performance, certifications, and competencies. When other managers are absent, the External Key Carrier maintains building and associate safety and security, performs opening and closing procedures, handles cash and daily store balancing, activates or deactivates the store alarm, and supports loss prevention compliance. Other duties may be assigned. The company describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including Office Depot and OfficeMax retail stores. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Requirements

High school diploma or equivalent required.
One to three years of related experience.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and strong customer focus.
Ability to lead, coach, motivate, and manage conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills and ability to collaborate effectively.
Business acumen, accountability, drive for results, and sound decision-making.
Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.

Nice To Haves

Bachelor’s degree preferred in Business, Marketing, Retail, or a related field.
Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure execution of Office Depot selling techniques and sales training across the store.
Help train and develop associates and model exceptional customer service and product expertise.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager in guiding and coaching associates to improve performance.
Contribute to sales and profitability through initiatives focused on conversion, Average Order Value, and customer satisfaction.
Guide, direct, and provide ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide the General Manager with input on associate performance, certifications, and competencies, exercising independent judgment.
Maintain the safety and security of the building and associates when other managers are absent.
Perform opening and closing duties, including operating the store alarm, cash handling, and daily store balancing.
Ensure regular loss prevention compliance and fulfill duties associated with External Key Carrier designation.
Support the operational safety culture by working safely and addressing potential hazards or concerns.