Retail Assistant Store Manager - Fashion Square

POP MART•Los Angeles, CA

5d•$21 - $26•Onsite

About The Position

POP MART is a global pop culture and entertainment company that develops products, services, and entertainment experiences around intellectual property created with artists and designers worldwide. The Retail Assistant Store Manager supports all aspects of store operations and partners with the Store Manager to drive sales, develop the team, deliver an exceptional customer experience, and ensure the store reflects the POP MART brand. This leader coaches team members, fosters a customer-first culture, and oversees daily operations, inventory, merchandising, and business performance. The Assistant Store Manager serves as Manager on Duty when the Store Manager is unavailable and reports directly to the Store Manager. The position is based in Sherman Oaks, California, and offers an hourly pay range of $21.42 to $26.42. Responsibilities include leading and developing team members; delivering customer service; achieving sales and business performance goals; managing store operations and inventory; executing visual merchandising; and supporting brand and community activities such as events and product launches.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent required.
Must be at least 18 years of age.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
Serve as Manager on Duty, making operational and customer service decisions and ensuring an exceptional store experience.
Support onboarding, training, and performance development of new team members.
Lead from the sales floor and deliver an exceptional customer experience.
Build excitement around POP MART artists, characters, products, and collaborations, and resolve customer concerns professionally.
Partner with the Store Manager to achieve sales goals and key performance indicators, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
Analyze business results, identify opportunities, and execute action plans to improve performance and customer engagement.
Promote new product launches, limited-edition releases, and seasonal campaigns.
Oversee daily operations, including opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising based on inventory, sales trends, and business priorities.
Support inventory accuracy through cycle counts, audits, and replenishment, and maintain back-of-house organization.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement in the local collector community and promote POP MART's brand experience.