Retail Store Manager - Fashion Outlets

New Balance•Chicago, IL

9d•Onsite

About The Position

Retail Store Managers oversee the staff, operations, and presentation of a New Balance store. They inspire their teams and set the tone by consistently demonstrating the company’s values of integrity, teamwork, and total customer satisfaction. The manager is responsible for building a customer-focused culture, setting the store’s strategic direction to meet sales and budget goals, developing employees, and ensuring smooth daily operations. The role also involves maintaining visual merchandising standards, supporting community volunteer opportunities, analyzing market trends with the District Manager, maintaining positive employee relations, conducting performance reviews, and promoting safety protocols.

Requirements

Must be at least 18 years old.
3–6 years of store management experience; some high-volume stores may require more.
Proficiency with POS systems and Microsoft Office.
Understanding of staff development through staffing, coaching, counseling, or similar experience.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Willingness to work a flexible schedule that may include weekends and holidays.
Ability to lift 4 lbs. constantly and a maximum of 8 lbs. occasionally; kneel or squat frequently; move product boxes weighing up to 50 lbs. with assistance if necessary; stand for extended periods; climb ladders occasionally; and climb and descend stairs frequently, depending on location.

Nice To Haves

B.A. in Business Administration or a related field preferred.

Responsibilities

Create and maintain a Total Customer Satisfaction culture by ensuring the team is fully trained on the NB GUEST service model.
Set the store’s strategic direction to achieve sales and budget goals.
Hire employees and support their growth and development.
Develop approaches to increase store traffic and achieve financial goals.
Execute weekly and monthly business rhythms and tasks to keep store operations running smoothly.
Maintain visual merchandising standards and keep the store looking fresh.
Coordinate volunteer opportunities to build the brand in the communities served.
Analyze market trends with the District Manager to drive sales.
Maintain positive employee relations and open communication throughout the store.
Communicate with the District Manager about coaching strategy and conflict resolution.
Conduct regular employee performance reviews.
Promote and follow safety protocols.