Retail Assistant Store Manager

Vuori, Inc•Woodmere, OH

24d•$23 - $27

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and deliver excellent customer experiences while communicating Vuori’s brand values through product knowledge and an optimistic approach. The role leads day-to-day store operations when the Store Manager is not present, supports sales goals and team development, and helps maintain store standards, inventory, merchandising, and operational processes.

Requirements

Available to work morning and/or evening, 8-hour shifts, five days per week, including at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience and take ownership of the sales floor with customer experience as the priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Keep up with new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present, motivate the sales team, and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion and activewear landscape and lead projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store, and encourage employees to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restocks and send reports to inventory management; complete weekly cycle counts and assist with weekly shipments.
Ensure store supplies are stocked and communicate needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure restock and destock work is handled daily, keep the backroom clean and bins organized, and refresh and restock Aloha displays weekly.
Manage mannequin refreshes and check one-offs; ensure merchandising standards are maintained on the sales floor.