Retail Assistant Store Manager

Kendra Scott•Austin, TX

22d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, support philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
Ability to lead and develop teams, with an interest in positively impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide exceptional guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own an area of responsibility that positively impacts store performance.
Motivate and inspire the team through feedback, recognition, coaching, and skill development.
Represent the brand positively on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and attract new customers.
Follow company policies and procedures, uphold asset protection standards, and support audit and shrink results.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas and situations, learn from experience, and try new approaches.
Collaborate and share ideas to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and guest experience.
Take responsibility for personal and team actions, and make sound decisions using analysis, experience, and judgment.