Retail Assistant Store Manager

Kendra Scott•Austin, TX

20d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to create memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence while representing Kendra Scott’s culture positively. The role combines customer service, sales and business performance, talent development, community engagement, operational standards, and team leadership. The assistant manager uses sales reporting and daily trends to make business decisions, supports store plans and key performance indicators, and helps ensure a welcoming and impactful experience for every guest.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW service and connect with guests using the WOW Service Principles.
Train and develop team members to provide welcoming, memorable guest experiences.
Drive sales and store productivity by building guest connections and supporting business plans and key performance indicators.
Take ownership of an area of responsibility to positively affect store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Support positive guest experiences on the sales floor and at events, and celebrate team performance.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Make decisions with integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, actively listen, and encourage diverse opinions and ideas.
Adapt across areas of the business, apply past learning, and remain curious and flexible.
Collaborate with others and encourage idea sharing and mutual accountability.
Use reporting and daily sales trends to make timely decisions that support store financial goals and positive guest experiences.
Address challenging situations, champion ideas and people, and hold yourself and team members accountable for actions and commitments.
Make sound decisions by balancing analysis, experience, judgment, speed, and quality, including when information is incomplete.