Retail Assistant Store Manager

Office Depot•Colorado Springs, CO

7d•$18 - $25•Onsite

About The Position

The Retail Assistant Store Manager helps drive store sales and service growth while supporting a vibrant sales culture, visual and merchandising standards, freight and logistics activities, and exceptional client satisfaction. The role helps lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position is a Key Carrier and leader on duty. Assistant Managers must work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing responsibilities. Essential functions may require consent to periodic comprehensive third-party background checks. The Assistant Store Manager partners with store management to deliver memorable customer experiences, execute selling techniques and training, and develop associates. The role supports efficient merchandise processing, visual merchandising, operational improvement, and store profitability. It provides guidance, coaching, and training to associates, including Print Services associates, and contributes input to the General Manager about associate performance, certifications, and competencies. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent; opening and closing the store; operating the alarm system; handling cash and balancing the store daily; and ensuring loss-prevention compliance. A high school diploma or equivalent is required. A bachelor’s degree in Business, Marketing, Retail, or a related field is preferred. One to three years of related experience is listed, with retail, sales, customer-facing, and/or supervisory experience preferred. Basic computer skills and the ability to use job-related technology and systems are required. The ODP Group offers competitive salaries, a benefits package that includes a 401(k), and opportunities to move and grow within the organization. Employees may be eligible to participate in an incentive program under its terms and conditions.

Requirements

High school diploma or equivalent required.
One to three years of related experience.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and a strong customer focus.
Ability to lead, coach, motivate, and manage conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills; effective collaboration and teamwork.
Business acumen, accountability, results orientation, and sound decision-making.
Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field.
Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure storewide execution of Office Depot selling techniques and sales training.
Help train and develop associates and foster a sales-focused environment.
Model exceptional customer service and product expertise.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Contribute to sales and profitability through initiatives to improve conversion, Average Order Value (AOV), and customer satisfaction.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the holistic service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide the General Manager with input on associate performance, certifications, and competencies using independent judgment.
Maintain building and associate safety and security when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, handling cash, and balancing the store daily.
Ensure regular loss-prevention compliance and fulfill duties associated with External Key Carrier designation.
Perform other duties as necessary.