Retail Assistant Store Manager

Vuori•Rosemont, IL

25d

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and daily store operations. The role models Vuori’s brand values through product knowledge, customer connections, and an optimistic approach, while supporting the team in maintaining retail sales and customer-experience standards. The Assistant Store Manager leads the team when the Store Manager is not present and contributes to sales goals, inventory management, merchandising, store maintenance, and team development.

Requirements

Availability to work mornings, evenings, and weekends.
Punctuality and reliable attendance in adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating customer experiences, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure customers receive an excellent experience, and take ownership of the sales floor with customer experience as the priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and best-selling products and share relevant information with customers and the team.
Lead day-to-day store operations when the Retail Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead projects while keeping the focus on customer experience and communicate inventory needs.
Assist the Store Inventory Lead with shipment processing and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restocks and send reports to inventory management.
Complete weekly cycle counts and assist with weekly shipment processing.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are completed and help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.