Retail Assistant Store Manager

Kendra Scott•Chicago, IL

24d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture in a positive and distinctive way. Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. The company describes its employees and customers as the heart and soul of the brand and giving back as a measure of success. Its design facilities are based in Austin, Texas, and its retail environment is growing across the country.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong prioritization, and time-management skills.
Ability to lead and develop teams, with an interest in significantly influencing others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW service, connecting with guests and helping them feel welcome.
Train and develop team members to provide memorable guest experiences.
Drive sales and store productivity, build guest connections, and contribute to short- and long-term business plans and key performance indicators.
Take ownership of an area of responsibility to positively affect store performance and help achieve financial goals.
Motivate and inspire the team through feedback, recognition, teaching, and coaching; build engagement and celebrate strong performance.
Represent the brand through positive guest experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts, community initiatives, events, and giveback activities; support customer acquisition and traffic-driving efforts.
Follow company policies and procedures, make honest and integrity-based decisions, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different business needs, learn from experience, and apply those learnings to new situations.
Collaborate with others and encourage idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and improve store performance and guest experiences.
Take responsibility for personal and team actions, address challenges, and make sound decisions using analysis, experience, and judgment.