Retail Assistant Store Manager

Office Depot•Beaverton, OR

7d•$20 - $30

About The Position

The Retail Assistant Store Manager helps drive store sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This leader on duty and “Key Carrier” helps create a customer-centric environment, engage with the local community, and foster a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing the store. The role requires a flexible schedule that may include evenings, weekends, and occasional holidays, and may require consent to periodic comprehensive third-party background checks. The Assistant Store Manager partners with store leadership to deliver memorable customer experiences, execute selling techniques and sales training, and develop associates. The role supports efficient operations, merchandise processing, visual standards, process improvements, store profitability, and associate performance. It also provides direction and training to store associates, including Print Services associates, and coaches team members to build proficiency, trust, and brand loyalty. As an External Key Carrier, the Assistant Store Manager helps maintain building and associate safety and security when other managers are absent; performs opening and closing tasks, including alarm activation and deactivation, cash handling, and daily store balancing; and supports loss-prevention compliance. The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. It commits to maintaining a safe and healthy work environment and expects coworkers to support its operational safety culture. The company offers competitive salaries, a benefits package including a 401(k), opportunities to grow within the organization, and possible participation in an incentive program subject to its plan terms and conditions.

Requirements

High school diploma or equivalent required.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and a strong customer focus.
Leadership ability, including leading, coaching, motivating, and managing conflict.
Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
Excellent verbal and written communication skills; effective collaborator and team player.
Business acumen, accountability, drive for results, and sound decision-making.
Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure execution of Office Depot selling techniques and sales training across the store.
Help train and develop associates and foster a sales-focused environment.
Model exceptional customer service and product expertise.
Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the holistic service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide the General Manager with input on assessing associate performance, certifications, and competencies, exercising independent judgment.
Maintain building and associate safety and security when other managers are absent.
Perform store opening and closing responsibilities, including alarm activation and deactivation, cash handling, and daily store balancing.
Ensure regular loss-prevention compliance and fulfill duties associated with External Key Carrier designation.
Perform other responsibilities as necessary.