Retail Assistant Store Manager - Product

Vuori•San Clemente, CA

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team. The role models customer connection and communicates Vuori’s brand values through product knowledge and an optimistic outlook, while encouraging the team to maintain retail sales and customer experience standards. The Assistant Store Manager leads daily store operations when the Store Manager is not present and supports sales, inventory, merchandising, and team management.

Requirements

Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Available to work morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
Punctuality and reliable attendance, adhering to scheduled shifts.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an excellent customer experience by supporting the sales team, taking ownership of the sales floor, assisting customers with fitting rooms and product selection, and sharing knowledgeable feedback on merchandise style and fit.
Build customer relationships by discussing product details, new and replenished products, and upcoming events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present, motivate the sales team, and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear, and lead projects while prioritizing customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with shipment processing and inventory management.
Work with the Retail Store Manager on store maintenance, sales strategy, community engagement, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and store protocols when opening and closing the store.
Encourage employees to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restocks and send reports to inventory management; complete weekly cycle counts; and assist with weekly shipments.
Ensure store supplies are stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are completed and help keep the backroom clean and organized.
Manage Aloha displays, refreshing and restocking them weekly; refresh mannequins and check one-offs; and ensure merchandising standards are maintained on the sales floor.