Retail Assistant Store Manager

Kendra Scott•Wilmington, NC

19d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach the team to become effective connectors who provide an unforgettable WOW experience for guests. With your support, the team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence. You and your team represent Kendra Scott’s culture positively. The role focuses on customer service, sales and store productivity, talent development, community and philanthropic initiatives, trust and asset protection, communication, collaboration, and sound decision-making. The Assistant Manager supports business planning, takes ownership of an area of responsibility, and uses reporting and daily sales trends to make decisions that help achieve store financial goals. The position requires a flexible schedule, including evenings, weekends, and holidays, and availability for at least 30 hours per week.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
Experience leading and developing teams, with an interest in positively impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide exceptional guest experiences.
Help develop short- and long-term business plans and drive store KPIs, sales, and productivity.
Take ownership of an area of responsibility to positively impact store performance.
Motivate the team through feedback, recognition, and coaching; build engagement and skills.
Represent the brand positively on the sales floor and at events.
Support philanthropic efforts and community initiatives, event and giveback goals, and customer acquisition and traffic-driving efforts.
Demonstrate integrity in decisions, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate and share ideas to build mutual accountability and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and positive guest experiences.
Take responsibility for personal decisions and actions and those of the team.
Make decisions using analysis, experience, judgment, and available information.