Retail Assistant Store Manager

Kendra Scott•Ardmore, PA

13d

About The Position

The Retail Assistant Store Manager is the Store Manager’s “right hand,” supporting the development and implementation of store business strategy and leading the brand experience. This full-time role focuses on training and coaching the team to deliver memorable guest experiences, achieve revenue targets, support philanthropic impact, and maintain operational excellence. The Assistant Store Manager represents Kendra Scott’s culture and supports store performance through customer service, team development, community engagement, sound decision-making, and accountability.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver positive guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback, recognition, and coaching; celebrate strong performance and develop team skills.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Maintain honesty and integrity in decision-making, meet asset protection standards for audits and shrink, and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different business needs, apply lessons from experience, and remain curious and flexible.
Collaborate and encourage idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions, follow through on commitments, and address challenges with urgency and courage.