Retail Assistant Store Manager

Vuori•Woodmere, OH

23d

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team. The role supports an excellent customer experience by building customer connections, sharing product knowledge, communicating Vuori’s brand values, and encouraging the team to uphold retail sales and customer service standards. When the Store Manager is not present, the Assistant Store Manager leads the team in daily store operations and helps achieve sales goals in a team-based commission environment. The position also supports inventory management, merchandising, store maintenance, and operational processes. Working with the Retail Store Manager and Store Inventory Lead, the Assistant Store Manager helps ensure the store runs smoothly, follows safety and opening/closing protocols, and maintains a clean, organized, and well-presented sales floor and backroom.

Requirements

Available to work morning and/or evening shifts, 8-hour shifts, five days per week, and at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to build relationships with customers and colleagues.
Customer service expertise, including creating positive experiences, embracing the social aspects of sales, and proactively addressing customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback on merchandise style and fit.
Build relationships with customers by discussing product details, new products, and replenishment, and inviting them to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present.
Motivate the sales team and help achieve sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead the completion of projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with product shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and protocols when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restock and submit reports to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock processes are completed.
Help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.