Retail Assistant Store Manager

Office Depot•West Seneca, NY

About The Position

The Retail Assistant Store Manager helps drive total sales and service growth, creates a vibrant sales culture, and supports visual merchandising, freight, logistics, and client satisfaction. This leader helps maintain a customer-centric store environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role is a Key Carrier and leader on duty. A flexible schedule is required, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. Periodic comprehensive background checks may be required. The position focuses on sales and service excellence, operational efficiency, and associate leadership and development. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and store balancing, and supporting loss-prevention compliance. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax stores. The company states that it is committed to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards. The position offers an hourly salary range of $19.00 to $22.00, a benefits package that includes a 401(k), potential participation in an incentive program, and opportunities to move and grow within the organization.

Requirements

High school diploma or equivalent.
One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and strong customer focus.
Ability to lead, coach, motivate, and manage conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills and ability to collaborate effectively.
Business acumen, accountability, drive for results, and sound decision-making.
Positive, engaging, action-oriented, adaptable approach and passion for the company’s brand, products, services, and solutions.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.
Willingness to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure storewide execution of Office Depot selling techniques and sales training.
Help train and develop associates and foster a sales-focused environment.
Model exceptional customer service and product expertise.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Support sales and profitability initiatives by improving conversion, Average Order Value (AOV), and customer satisfaction.
Guide, direct, and provide ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Provide input to the General Manager when assessing associate performance, certifications, and competencies, exercising independent judgment.
Maintain building and associate safety and security when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Support regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
Perform other duties as needed.