Retail Assistant Store Manager
About The Position
The Retail Assistant Store Manager supports the Store Manager in leading store sales, customer service, team development, and daily operations at Duluth Trading Company. The role is expected to deliver the company’s “Go for WOW!” standard by treating customers well and creating exceptional experiences. The Assistant Store Manager helps achieve financial goals, leads associate training and development, maintains merchandise presentation and promotions, and ensures customers receive knowledgeable, solution-oriented service. The position also supports recruiting, hiring, training, motivating, and providing feedback to employees; maintaining human resources documentation; and setting goals for the store leadership team. Operational duties include inventory and expense control, merchandise receipts and transfers, visual merchandising, cash handling, register functions, store security, and maintaining cleanliness and safety. The role requires a flexible schedule that includes evenings and weekends and involves the physical and environmental conditions described in the posting.
Requirements
- High school diploma or equivalent.
- Three years of retail experience, including at least one year of management experience.
- Customer-centric approach.
- Ability to adapt in a growing and changing environment.
- Ability to motivate and lead others.
- Strong problem-solving skills and ability to make good decisions.
- Goal-oriented and results-driven.
- High standards of integrity and trust.
- Excellent communication and listening skills.
- Ability to collaborate and function as part of a team.
- Ability to work a flexible shift, including evenings and weekends.
- Authorization to work in the United States without sponsorship.
- Ability to stand or walk for up to eight hours per day.
- Ability to frequently reach, bend, twist, and perform repetitive hand and finger motions.
- Ability to frequently lift up to 20 pounds, occasionally lift up to 40 pounds, and push or pull up to 20 pounds.
- Ability to climb ladders, reach, and bend.
- Ability to work in temperatures ranging from 50 to 80 degrees, especially in stockroom areas.
- Ability to use a computer for up to 60% of the workday.
Nice To Haves
- Associate’s or Bachelor’s degree with a focus in Business Administration and/or Merchandising.
- Retail management experience.
- Specialty retail leadership experience.
Responsibilities
- Drive sales and profitability by achieving financial goals.
- Lead KPI initiatives through associate training and development.
- Maintain merchandise presentation according to visual merchandising standards, floor sets, product messaging, and current sales promotions.
- Demonstrate high customer engagement and set customer-service expectations for the team.
- Develop familiarity with the Duluth brand and product knowledge to provide friendly, solution-oriented service, and lead the team in doing the same.
- Partner with the Store Manager to develop staffing levels and floor coverage that support customer engagement.
- Ensure customer profile information is accurately recorded.
- Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Partner with the Store Manager to recruit, hire, train, motivate, and lead employees.
- Demonstrate professionalism, integrity, and company values when addressing employees.
- Make sound decisions, work with minimal supervision, and take a solution-based approach.
- Provide employees with clear and consistent feedback.
- Assist the Store Manager with timely and efficient completion of human resources protocols and documentation, and maintain store and employee files according to standards.
- Assist with goal setting for the Store leadership team.
- Follow company guidelines, policies, and programs and set a positive example.
- Be receptive and responsive to feedback.
- Identify problems and opportunities to discuss with the Store Manager.
- Understand inventory and expense control.
- Lead the team in handling merchandise receipts and transfers quickly and accurately.
- Lead the visual merchandising of the sales floor.
- Understand, execute, and train cash handling and reporting functions.
- Properly process register functions and ensure they are followed in the store.
- Ensure the store is secured and respond to alarms as directed.
- Ensure employee and customer safety and communicate concerns to the Store Manager or Human Resources.
Benefits
- Multiple medical plan options.
- Dental and vision plans.
- Medical and dependent care flexible spending accounts.
- Health Savings Account with company contributions.
- Company-paid life insurance and AD&D.
- Company-paid short-term disability.
- Voluntary benefits including accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance.
- 401(k) employer match.
- Parental leave.
- Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- Generous paid time off plan.
- Daily pay available.
- 40% employee discount.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
