Retail Assistant Store Manager

Office Depot • Garland, TX

18d

About The Position

The Retail Assistant Store Manager helps drive store sales and service growth, builds a vibrant sales culture, supports visual merchandising and freight and logistics activities, and prioritizes client satisfaction. This customer-focused leader engages with the local community and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role is a Key Carrier and leader on duty. Full-time Assistant Managers must also be able to perform External Key Carrier duties, including opening and closing the store. The position may require consent to periodic comprehensive background checks conducted by a third party.

The Assistant Store Manager partners with store leadership to deliver memorable customer experiences, support sales training and associate development, maintain operational standards, improve efficiency, and contribute to sales and profitability. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, handling opening and closing procedures, cash handling, store balancing, alarm activation and deactivation, and loss prevention compliance.

The ODP Group provides products, services, and technology solutions through business-to-business distribution and omnichannel operations, including Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills; effective collaboration and teamwork.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure Office Depot selling techniques and sales training are executed across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies, exercising independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill responsibilities associated with External Key Carrier designation.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED