Retail Assistant Store Manager

Office Depot • Mount Vernon, WA

5d • $20 - $27

About The Position

The Retail Assistant Store Manager at Office Depot helps drive total sales and service growth, develops a vibrant sales culture, and supports visual merchandising, freight, logistics, and client satisfaction. The role helps lead a customer-centric store environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule that may include evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier responsibilities, including opening and closing the store.

The role supports sales and service excellence, operational efficiency, and associate leadership and development. It includes coaching and training associates, improving store processes and performance, and maintaining building safety and security while serving as an External Key Carrier. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and a strong customer focus.
• Proven ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate and work as part of a team.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training throughout the store.
• Assist with training and development of associates to foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Support initiatives to increase sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvements.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies using independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill responsibilities associated with the External Key Carrier designation.
• Perform other responsibilities as deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED