Retail Assistant Store Manager

Kendra Scott•Tucson, AZ

19d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, support philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture in a positive and distinctive way. The role involves supporting store performance through sales and productivity initiatives, team development, customer service, community engagement, and operational standards. The Assistant Manager helps build business plans, monitors sales trends, makes timely business decisions, and fosters accountability, collaboration, trust, and strong communication across the team.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
Ability to lead and develop teams, with an interest in positively impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities; strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver memorable guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own a specific area of responsibility that positively impacts store performance.
Motivate, inspire, and recognize team members; provide feedback, teaching, and coaching to build skills and engagement.
Represent the brand on the sales floor and at events, creating positive guest experiences.
Support philanthropic efforts, community initiatives, events, and giveback goals to increase brand awareness and customer traffic.
Build trust through honest and authentic conduct, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate and share ideas to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make real-time decisions that support store financial goals.
Take ownership of decisions and actions, hold self and team accountable, and address challenges with urgency and sound judgment.