Retail Assistant Store Manager

Duluth Trading Company • La Crosse, WI

23d • $25 - $30

About The Position

The Retail Assistant Store Manager helps lead store performance and deliver Duluth Trading Company’s “Go for WOW!” standard of customer service. The role partners with the Store Manager to achieve sales and profitability goals, develop employees, maintain merchandise presentation, and provide an engaging customer experience.

The Assistant Store Manager supports recruiting, hiring, training, coaching, goal setting, and human-resources processes. They help oversee inventory, expenses, merchandise movement, visual merchandising, cash handling, register procedures, store security, and safety. The role also ensures store cleanliness and adherence to company policies and operating standards.

Requirements

• High school diploma or equivalent.
• Three years of retail experience, including at least one year of management experience.
• Customer-centric approach.
• Ability to adapt in a growing and changing environment.
• Ability to motivate and lead others.
• Strong problem-solving skills and sound decision-making.
• Goal-oriented and results-driven approach.
• High standards of integrity and trust.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.
• Ability to work a flexible shift, including evenings and weekends.
• Authorization to work in the United States without sponsorship.
• Ability to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting below the waist and above the shoulders; repetitive hand and finger motions; and reaching with hands and arms.
• Ability to frequently lift up to 20 pounds and occasionally lift up to 40 pounds, and push or pull up to 20 pounds.
• Ability to climb ladders, reach, and bend.
• Ability to work in temperatures ranging from 50 to 80 degrees, particularly in stockroom areas.
• Ability to use common tools such as a hammer, screwdriver, and wrench for floor sets.
• Ability to use a computer for up to 60% of the workday.

Nice To Haves

• Associate’s or bachelor’s degree focused on Business Administration and/or Merchandising.
• Retail management experience.
• Specialty retail leadership experience.

Responsibilities

• Drive sales and profitability by achieving financial goals.
• Lead KPI initiatives through associate training and development.
• Maintain merchandise presentation according to visual merchandising standards, floor sets, product messaging, and current promotions.
• Demonstrate strong customer engagement and set customer-service expectations for the team.
• Build familiarity with the Duluth brand and product knowledge to provide solution-oriented service, and lead the team in doing the same.
• Partner with the Store Manager to develop staffing levels and floor coverage that support customer engagement.
• Ensure customer profile information is accurately recorded.
• Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Partner with the Store Manager to recruit, hire, train, motivate, and lead employees.
• Address employees professionally and consistently with company values, and provide regular feedback.
• Assist with timely completion of human resources protocols and documentation, and maintain store and employee files to standards.
• Assist with goal setting for the Store leadership team.
• Follow company guidelines, policies, and programs; respond to feedback; and identify problems and opportunities to discuss with the Store Manager.
• Understand inventory and expense control.
• Lead the team in processing merchandise receipts and transfers quickly and accurately.
• Lead visual merchandising of the sales floor.
• Understand, execute, and train cash-handling and reporting functions.
• Ensure register functions are processed correctly and followed in the store.
• Ensure the store is secured and respond to alarms as directed.
• Help ensure employee and customer safety, and communicate concerns to the Store Manager or Human Resources.

Benefits

• Multiple medical plan options
• Dental and vision plans
• Medical and dependent care flexible spending accounts
• Health Savings Account with company contributions
• Company-paid life insurance and AD&D
• Company-paid short-term disability
• Voluntary benefits, including accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance
• 401(k) employer match
• Parental leave
• Paid holidays
• Generous paid time off plan
• Daily pay available
• 40% employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED