Retail Assistant Store Manager

Office Depot • United States,

18d • $19 - $23

About The Position

The Retail Assistant Store Manager at Office Depot helps drive total sales and service growth, foster a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities while prioritizing client satisfaction. The role helps lead a customer-centric store environment, engage with the local community, and promote a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also be able to perform External Key Carrier duties, including opening and closing the store. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position supports memorable customer experiences, sales and service execution, associate training and development, merchandise processing, operational efficiency, and store profitability. In the absence of other managers, an External Key Carrier helps maintain building and associate safety and security, performs opening and closing procedures, handles cash and daily store balancing, and supports loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. The company states that it is committed to a safe and healthy work environment and expects coworkers to support its operational safety culture. The role description may not include every responsibility, and other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, including the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate and work as part of a team.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing responsibilities.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure Office Depot selling techniques and sales training are executed across the store.
• Help foster a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value (AOV), and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing the General Manager input on associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing responsibilities, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED