Retail Assistant Store Manager

Office Depot • Colorado Springs, CO

6d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric store environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be required.

The position supports the management team in delivering excellent customer experiences, developing associates, improving store operations, and achieving sales and profitability goals. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and daily balancing, and supporting loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Leadership ability, including leading, coaching, motivating, and managing conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure Office Depot selling techniques and sales training are executed across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives focused on conversion, Average Order Value (AOV), and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and give feedback to improve associate proficiency and foster trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies using independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
• Support the store’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the plan’s terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED