Retail Assistant Store Manager

Office Depot • Fort Wayne, IN

19d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, foster a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric store environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing the store.

The role focuses on sales, exceptional service, operational excellence, and developing a high-performing team. It includes working a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. The position may require consent to periodic comprehensive third-party background checks.

The ODP Group provides products, services, and technology solutions through its B2B distribution platform and omnichannel presence, including Office Depot and OfficeMax retail stores. The company is committed to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards or concerns. Responsibilities described are general and not exhaustive; other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, including the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills; effective collaboration and teamwork.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability initiatives involving conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associates' performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill duties associated with the External Key Carrier designation.
• Perform other responsibilities as necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED