Retail Assistant Store Manager

Vuori•Bethesda, MD

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and deliver customer experiences that reflect Vuori’s brand values. The role combines customer engagement and product knowledge with sales leadership, store operations, inventory support, visual merchandising, and daily maintenance. When the Store Manager is not in, the Assistant Store Manager leads the team in the store’s day-to-day operations. The position works in a fast-paced retail environment and requires availability for morning and/or evening shifts, eight hours per shift, five days per week, including at least one weekend day.

Requirements

Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Punctuality and reliable attendance, including adherence to scheduled shifts.
Availability for morning and/or evening shifts, eight hours per shift, five days per week, and at least one weekend day.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music and as part of a team in a fast-paced retail environment.

Responsibilities

Create an exceptional customer experience by helping customers with product details, sizing, style, fit, new products, and replenishment.
Take ownership of the sales floor and guide the sales team in prioritizing customer experience.
Build relationships with customers, share product knowledge, invite them to events, and handle customer concerns positively and proactively.
Lead day-to-day store operations when the Retail Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear and share knowledge with customers and the team.
Lead projects while keeping the focus on customer experience, and communicate inventory needs.
Assist the Store Inventory Lead with shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restocks and send reports to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are completed and help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.