Retail Assistant Store Manager

Kendra Scott•Chicago, IL

25d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the store’s business strategy and leading its brand experience. You train and coach your team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent the Kendra Scott culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Experience leading and developing teams, with a commitment to positively affecting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own an area of responsibility that positively impacts store performance.
Motivate, inspire, train, and develop team members through feedback, recognition, teaching, and coaching.
Promote positive guest experiences on the sales floor and at events, and foster team engagement and accountability.
Increase brand awareness through philanthropy, community initiatives, events, and traffic-driving efforts.
Help achieve event and giveback goals and acquire new customers.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate with others, share ideas, and build mutual accountability and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and guest experiences.
Take responsibility for personal and team actions, make sound decisions, and address challenging situations.