Retail Assistant Store Manager

Kendra Scott•Roseville, MN

About The Position

As a full-time Assistant Manager, you serve as the Store Manager’s right hand in developing and implementing the store’s business strategy and leading the brand experience. You train and coach the team to create memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture in a positive and distinctive way.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong prioritization, and time-management skills.
Experience leading and developing teams, with an interest in positively influencing others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide exceptional guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own a specific area of responsibility to improve store performance.
Motivate and develop team members through feedback, recognition, teaching, and coaching; build engagement and celebrate strong performance.
Represent the brand through philanthropic efforts and community initiatives, support event and giveback goals, and help acquire customers and drive traffic.
Follow company policies and procedures, demonstrate integrity, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business, apply past learning, and remain curious and flexible.
Collaborate with others and encourage idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and guest experiences.
Take responsibility for personal and team actions and decisions, and address challenges directly.
Make sound decisions using analysis, experience, judgment, and an appropriate balance of speed and quality.