Retail Assistant Store Manager

Kendra Scott•Ardmore, PA

13d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the business strategy and leading the store’s brand experience. You train and coach your team to provide an unforgettable WOW experience for guests. With your support, the team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence while representing Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts, to meet business needs.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Strong multitasking, attention to detail, prioritization, and time-management skills.
Ability to lead and develop teams, with an interest in positively impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver exceptional guest experiences.
Drive sales and store productivity, build guest connections, and help develop short- and long-term business plans to meet key performance indicators.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Represent the brand at sales-floor interactions and events, and celebrate strong team performance.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Maintain integrity in decision-making, meet audit and shrink standards, and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate with others and encourage idea sharing and shared accountability.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions, demonstrate sound judgment, and address challenges directly.