Retail Assistant Manager – Multi‑Site

GOODWILL IND OF THE CHESAPEAKE INC•Jessup, MD

2d•$19 - $22•Onsite

About The Position

Goodwill Industries of the Chesapeake is seeking a floating Retail Operations Assistant Manager to support daily operations across multiple store locations, including Odenton. The role provides leadership coverage, operational continuity, and staff supervision in stores experiencing vacancies, absences, or increased business needs. The Assistant Manager helps drive sales, production, customer service, and team performance while ensuring consistent execution of Goodwill standards. This position also serves as acting Store Manager when the Store Manager is not on-site. The position covers Columbia East and surrounding locations. Weekend availability on Saturday and Sunday is required, along with flexibility to work shifts that may include evenings and holidays. Reliable transportation is required for each scheduled shift.

Requirements

High school diploma or equivalent.
At least 1 year of supervisory experience in retail or a related environment.
Strong people leadership, customer service, and merchandising skills.
Ability to manage multiple priorities with minimal supervision.
Self-starter mindset with flexibility to learn and grow.
Valid driver’s license, insurance, and access to a personal vehicle.
Reliable transportation for each scheduled shift.
Ability to perform all essential job duties with or without reasonable accommodation.
Weekend availability on Saturday and Sunday.
Flexibility to work shifts that may include evenings and holidays.

Responsibilities

Support Store Managers across multiple locations in all aspects of store operations and staff supervision.
Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards.
Serve as a lead greeter and set the tone for excellent customer and donor service.
Assist with interviewing, onboarding, training, scheduling, coaching, and performance management.
Help achieve sales goals while managing labor and operational expenses.
Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets.
Implement floor plans, visual standards, and seasonal merchandising strategies.
Resolve escalated customer concerns and protect the organization's brand reputation.
Investigate accidents and injuries and maintain a safe working environment.
Identify loss prevention risks, report concerns, and support shrink-reduction practices.
Maintain a clean, organized, and safe store environment.
Assist customers with purchases and donors with intake procedures.
Perform non-managerial tasks such as register operation, stocking, and processing as needed to maintain operations.
Promote Goodwill’s mission and uphold organizational values.
Perform additional duties as assigned.