Retail Assistant Manager - Nature's of Fort Lupton

Nature's Herbs and Wellness / High Plainz Strains•Fort Lupton, CO

13d•Onsite

About The Position

High Plainz Strains is hiring a working Assistant Manager for its Fort Lupton dispensary. The role supports the Store Manager and runs the store during assigned shifts, providing direction to Front Desk Associates and Budtenders while handling customer and employee issues, cash, and daily operational responsibilities. The Assistant Manager is expected to take ownership of the shift, make reasonable decisions, and keep the operation moving in a professional, organized, and compliant manner. The position includes supervising daily store activity, coordinating employee breaks and customer coverage, prioritizing work, supporting employees with customer and transaction issues, and communicating important matters to the next shift and store leadership. Assistant Managers may open or close the dispensary and are responsible for following required procedures and accurately accounting for cash, including drawers, the safe, ATM, transfers, authorized payments, tips, and documented discrepancies. The Assistant Manager handles customer situations that frontline employees cannot resolve, including issues related to pricing, discounts, transactions, promotions, products, and store procedures. The role requires finding appropriate solutions within company policy, addressing employee performance or procedural problems, providing professional feedback, and documenting or escalating issues when appropriate. Assistant Managers help ensure compliance with Colorado Marijuana Enforcement Division requirements. This is a full-time, on-site position. Management shifts may be assigned within a scheduling window of approximately 7:30 AM to 10:30 PM, Monday through Sunday, with weekend and holiday availability potentially required. Compensation is $19.00 per hour plus tips; tip income varies and is not guaranteed. Applicants must be at least 21 years old. The successful candidate must hold an active Colorado MED Employee License before beginning regulated cannabis work; eligible candidates may apply if willing to obtain one. Employees are responsible for obtaining, maintaining, and paying for the required license. High Plainz Strains is a privately owned Colorado cannabis company with operations in retail dispensaries, cultivation, extraction, manufacturing, warehousing, and distribution. The Assistant Manager role offers experience in employee supervision, cash control, customer escalation, compliance, opening and closing, shift execution, and retail decision-making. Advancement depends on demonstrated skills, judgment, performance, and available opportunities.

Requirements

Previous supervisory, keyholder, shift-lead, or management experience.
Strong organization and time-management skills.
Ability to supervise and coordinate employees.
Good judgment and practical problem-solving ability.
Professional verbal and written communication skills.
Cash handling and reconciliation experience.
Ability to multitask in a busy retail environment.
Comfort resolving difficult customer situations.
Ability to give and receive direct, professional feedback.
Reliability and consistent attendance.
Ability to follow and enforce established procedures.
Willingness to take ownership of problems rather than simply passing them along.
Must be at least 21 years old.
Must hold an active Colorado MED Employee License before beginning regulated cannabis work, or be eligible and willing to obtain one before then; employees are responsible for obtaining, maintaining, and paying for the license.
Weekend and holiday availability may be required.

Nice To Haves

Previous cannabis retail experience is helpful but not required.
Experience in retail, grocery, convenience stores, restaurants, hospitality, or other businesses involving responsibility for employees, customers, cash, and daily operations.

Responsibilities

Supervise daily store activity during assigned shifts.
Provide direction to Front Desk Associates and Budtenders.
Coordinate breaks, lunches, and customer coverage.
Prioritize work and keep employees productive and accountable.
Support employees with customer, product, pricing, and transaction issues.
Manage authorized discounts and point-of-sale corrections.
Handle customer and employee situations requiring management involvement.
Make reasonable decisions and communicate important issues to the next shift and store leadership.
Maintain a professional, organized, and compliant retail environment.
Prepare and balance cash drawers; reconcile drawers, the store safe, and ATM.
Track cash transfers, record authorized cash payments, count and record employee tips, and account for the Front Desk share.
Investigate and document cash discrepancies.
Complete required opening and closing procedures when responsible for opening or closing.
Resolve customer problems involving pricing, discounts, transactions, promotions, products, and store procedures within company policy.
Help ensure Colorado Marijuana Enforcement Division procedures are followed throughout shifts.
Address procedural or performance problems by giving direction and professional feedback, documenting or escalating issues when appropriate, and holding employees to established expectations.
Support the Store Manager and contribute to shift execution and daily store operations.

Benefits

Kaiser Permanente medical insurance.
Delta Dental insurance.
VSP vision coverage.
Transamerica supplemental accident, illness, and gap coverage.
Colorado SecureSavings retirement program.
Paid sick leave.
PTO/vacation beginning after six months, increasing with tenure up to four weeks annually after five years.
Performance and wage reviews.
Opportunities for advancement.
Participation in the regular customer loyalty program, including 10% back in loyalty rewards on eligible purchases, subject to program terms and applicable law.