Retail Area Manager

Music & Arts • Bowie, MD

7h

About The Position

The Area Manager leads the performance of 2 to 5 retail stores within a defined district. This management-focused role builds teams of sales associates and teachers, drives sales, rentals, and lessons performance, develops store-level leaders and associates, and ensures operational standards across the assigned stores. The role has multi-unit P&L responsibility for sales, margin, and EBITDA and reports to the District Manager.

The Area Manager owns financial results, leads recruiting and talent development, drives operational and merchandising execution, and champions customer and educator experience across the store cluster. Regular travel between assigned stores is required (50–70%).

Requirements

• High school diploma or equivalent.
• At least 3 years of retail store leadership or equivalent experience.
• Proven success managing P&L and delivering strong sales performance.
• Demonstrated ability to recruit, coach, and retain high-performing teams.
• Strong operational execution and organizational skills.
• Excellent communication and collaboration skills across field and corporate teams.
• Ability to travel regularly between assigned stores (50–70%).

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Own P&L results for an assigned cluster of 2–5 stores.
• Deliver sales, margin, and EBITDA targets across product sales, rentals, and lessons.
• Analyze store- and associate-level KPIs, develop action plans, set expectations, and hold teams accountable.
• Ensure execution of promotions, seasonal campaigns, and upsell initiatives.
• Directly manage part-time and full-time retail associates and teachers across multiple stores.
• Recruit, hire, onboard, and train employees; provide ongoing coaching, feedback, and performance management.
• Foster an inclusive, engaged, performance-driven culture aligned with Music & Arts values.
• Ensure rental-season readiness across assigned stores.
• Drive compliance, task completion, and execution of operational and merchandising standards.
• Ensure adoption of enterprise tools and systems to improve store efficiency and reporting.
• Maintain physical store standards, facilities, and safety compliance.
• Promote a customer- and educator-first culture and ensure seamless experiences for rentals, lessons, and product purchases.
• Coach associates to improve customer experience and resolve escalated issues directly and quickly.
• Partner with local Ed Reps to strengthen educator relationships and improve the rental experience.
• Travel regularly between assigned stores (50–70%).

Benefits

• Gig leave for employee musicians to take time off to perform or tour and return to their job afterward.
• Medical, dental, and vision benefits for full-time employees.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED