Area Manager - Area 2

ZoomCare•Portland, OR

1d•$80,000 - $95,000•Hybrid

About The Position

At ZoomCare, we are dedicated to making healthcare simple and accessible. Our mission is to provide innovative, high-quality, and convenient healthcare services when patients need them. We offer same-day, no-wait visits across urgent care, primary care, and specialty care, and we are expanding our reach beyond our origins in the Pacific Northwest to new markets. We invite you to apply and become a part of our enthusiastic and fast-paced team of professionals! ZoomCare is looking for an Area Manager to join our team! The Area Manager will lead a team of Clinic Associates (ZAs)/Medical Assistants (MAs) to ensure an exceptional patient experience. This role is responsible for optimizing and driving clinic performance for their assigned clinics by guiding their team through the daily operations. The Area Manager will dedicate a significant portion of their time to being present in clinics, offering coaching and feedback based on observed behaviors, patient input, and performance metrics.

Requirements

High school diploma or GED equivalent, required.
1+ years of management experience required
3+ years of retail or customer service leadership, preferably in healthcare.
Strong analytical, critical thinking, and problem-solving abilities.
Excellent verbal, written, presentation, and interpersonal skills, and the ability to effectively communicate to business partners.
Ability to work effectively in a fast-paced, dynamic environment.
Proven success managing a team of over 10 people.
Proven success managing business results and metrics.
Strong character demonstrating a high degree of flexibility and resilience.
Ability to coach a team to achieve specific outcomes.
Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.
Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.
CPR/BLS Certified, or ability to become certified within 60 days of hire.
Valid State issued non-commercial class driver’s license and ability to operate a motor vehicle.
Ability to travel between and visit clinics for a majority of the work week, required.
Must reside in the Portland area and be able to travel to clinics weekly.

Nice To Haves

Bachelor's degree in healthcare management, business administration, or related field, preferred.
3+ years of management experience, preferred.

Responsibilities

Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Drive operational and financial performance including profit and loss, strategy development/deployment, and creation/execution of the operational playbook for all zones or facilities within the product line.
Act as player/coach to mentor and lead a team of clinic staff. In addition to financial performance, you will have the opportunity to ensure the delivery of a beautiful experience for our patients and motivate and develop clinic associates.
Manages and establishes key performance indicators for the assigned district that influence clinic workflow efficiency, visit volumes, and the patient experience.
Drives business priorities and change readiness by creating an engaged and high performing team focused on execution.
Play a key role in delighting Zoomers by translating our brand principles into tangible experiences from attracting to engaging to retaining. You’ll drive all facets of the overall user experience, inspire our teams and customers with bold, innovative and customer-centric ideas.
Represent the needs of their team back to the leadership team in a concise and effective manner.
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly.
Provides monthly analysis of workflows and clinic efficiencies related to delivery of the perfect visit and resource management.
Oversees the facilities inventory management for each clinic in their area.
Manage team performance and compliance with federal, state, and local laws in addition to company policies and processes.
Other duties as assigned.