Retail Area Manager

Music & Arts • Sterling, VA

8h

About The Position

The Area Manager leads the performance of 2 to 5 retail stores within a defined district. This leadership role focuses on managing teams of sales associates and teachers to achieve results. The Area Manager drives sales, rentals, and lessons performance; develops store-level leaders and associates; and ensures operational standards across the assigned stores. Reporting to the District Manager, the Area Manager has multi-unit P&L responsibility for sales, margin, and EBITDA. The role requires regular travel between assigned stores, approximately 50–70%.

Requirements

• High school diploma or equivalent.
• At least 3 years of retail store leadership or equivalent experience.
• Proven success managing P&L and delivering strong sales performance.
• Demonstrated ability to recruit, coach, and retain high-performing teams.
• Strong operational execution and organizational skills.
• Excellent communication and collaboration skills across field and corporate teams.
• Ability to travel regularly between assigned stores (50–70%).

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Own P&L results for an assigned cluster of 2–5 stores and deliver sales, margin, and EBITDA targets across product sales, rentals, and lessons.
• Analyze store- and associate-level KPIs, develop action plans, set expectations, and hold teams accountable.
• Ensure execution of promotions, seasonal campaigns, and upsell initiatives.
• Directly manage part-time and full-time retail associates and teachers across multiple stores.
• Recruit, hire, onboard, and train talent; provide ongoing coaching, feedback, and performance management.
• Foster an inclusive, engaged, performance-driven culture aligned with Music & Arts values.
• Ensure rental-season readiness across assigned stores and drive compliance, task completion, and operational and merchandising standards.
• Promote adoption of enterprise tools and systems to improve store efficiency and reporting.
• Maintain physical store standards, facilities, and safety compliance.
• Champion a customer- and educator-first culture and ensure seamless experiences for rentals, lessons, and product purchases.
• Coach associates to improve customer experience and resolve escalated issues directly and quickly.
• Partner with local Ed Reps to improve educator relationships and the rental experience.

Benefits

• Gig leave for musician employees to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED