Retail Area Manager, East Coast

Swarovski•Cranston, RI

4d•Hybrid

About The Position

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an Area Manager to join our company, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job You are an advocate for our brand. In this position and together with the team, you will: Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity Create a culture focused on delivering exceptional customer experiences. Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity Manage implementation of all Swarovski policies, procedures and operational processes Ability to work cross functionally with a variety of different teams and leaders including executive teams Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives About you We are looking for a unique and motivated talent, who brings along the following: Minimum 4 years’ experience in store/multi-unit management Advanced numeracy, literacy and verbal communication skills Willingness to travel in the assigned area up to 100% of working time A solid understanding of Sales, Marketing, HR, Merchandising on retail store level Strong customer service focus and relationship building skills

Requirements

Minimum 4 years’ experience in store/multi-unit management
Advanced numeracy, literacy and verbal communication skills
Willingness to travel in the assigned area up to 100% of working time
A solid understanding of Sales, Marketing, HR, Merchandising on retail store level
Strong customer service focus and relationship building skills

Responsibilities

Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity
Create a culture focused on delivering exceptional customer experiences.
Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program
Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs
Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity
Manage implementation of all Swarovski policies, procedures and operational processes
Ability to work cross functionally with a variety of different teams and leaders including executive teams
Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience
Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives