Retail Advisor, 20hrs, Southampton

Virgin Media O2•Southampton, VA

14h•Onsite

About The Position

As a Retail Advisor at Virgin Media O₂, you help customers get the most out of technology that keeps them connected. The role focuses on building trust, showing empathy, taking ownership and creating positive customer experiences, alongside helping customers choose products and services. The hourly rate is £13.45. You will join a close-knit retail team where collaboration, shared success and learning are part of everyday work. Support begins with two two-day induction sessions (30 hours) during the first two weeks, covering product knowledge, systems and customer experience. Ongoing coaching and development are provided. This is a part-time retail role in Southampton. Shifts are scheduled across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and hours will be discussed during recruitment.

Requirements

Confidence and strong communication skills.
A genuine passion for delivering great customer experiences.
Resilience and motivation to work towards individual and team targets.
Flexibility to adapt to different customers, products and priorities.
An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

Help customers choose products including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
Help customers find a suitable price plan and setup for their lifestyle.
Showcase new and existing technology, including demonstrating accessibility tools.
Take ownership of customer queries, resolve issues and build trust.
Work with the team to achieve store targets and strong customer satisfaction outcomes.