Retail Advisor, 16hrs, Southampton

Virgin Media O2•Southampton, VA

16h•Onsite

About The Position

As a Retail Advisor, you’ll advise customers and help them get the most out of the technology that keeps them connected. The role focuses on building trust, showing empathy and taking ownership to create positive customer experiences. You’ll receive an hourly rate of £13.45 and work as part of a close-knit retail team where collaboration, shared success and learning are part of everyday life. Your first two weeks include two two-day induction sessions (30 hours total) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. This is a retail role requiring flexibility. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed during recruitment.

Requirements

Confidence and strong communication skills.
A genuine passion for delivering great customer experiences.
Resilience and motivation to work towards individual and team targets.
Flexibility to adapt to different customers, products and priorities.
An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

Help customers choose from products including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
Support customers in finding the right price plan and setup for their lifestyle.
Showcase new and existing technology, including demonstrating accessibility tools.
Take ownership of customer queries, resolve issues and build trust.
Work with the team to achieve store targets and strong customer satisfaction outcomes.