Restoration Sales - Emergency Recovery Coordinator

Paul Davis Restoration of San Francisco and the SF Peninsula CA•South San Francisco, CA

46d•$70,000 - $90,000

About The Position

The Restoration Sales role, also described as Emergency Response Coordinator (ERC), is a front-line position responding to property-loss events and securing emergency service work. It combines sales, relationship building, urgency, empathy, and persistence. The ERC may be the first company representative at a loss scene and helps establish a trusting customer relationship while initiating emergency services. The role serves residential and commercial customers in San Francisco and the Bay Area and is suited to someone comfortable in fast-paced, high-pressure situations who is motivated by closing business and helping people.

Requirements

Proven sales experience and a strong ability to close; a hunter mentality is required.
Willingness to participate in a 24/7/365 on-call emergency response rotation.
Comfort operating in fast-paced, high-pressure, customer-facing environments.
Persuasiveness, resilience, persistence, and a strong desire to help others.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Valid driver's license and clean driving record.
High school diploma or equivalent.

Nice To Haves

Industry experience.
Experience with insurance claims, emergency services, or restoration.

Responsibilities

Respond promptly to fire and property damage emergencies in San Francisco and the Bay Area.
Serve as the first point of contact at active loss scenes, secure Emergency Work Authorizations, and initiate mitigation services.
Build trust with homeowners, property managers, and commercial clients during stressful fire and disaster events.
Coordinate and dispatch emergency response crews, prioritizing mitigation services according to loss type and severity.
Conduct initial damage assessments and prepare accurate new-loss documentation for mitigation and reconstruction work.
Verify insurance coverage and work with insurance adjusters and claims personnel to support timely approvals and claim progression.
Communicate customer expectations, site hazards, and property conditions to internal production teams.
Maintain accurate records of dispatched losses and authorizations, and follow up on declined or delayed services.
Develop and maintain relationships with insurance agents, adjusters, property managers, and referral partners to generate local emergency response opportunities.
Represent the Paul Davis brand professionally, with integrity and consistency.