Restoration Coordinator

Coit Services Of Reno Llc.•Nellis Air Force Base, NV

3h•$20 - $27

About The Position

We are seeking an experienced, highly organized, and detail-oriented Restoration Coordinator to join a growing restoration department. The role coordinates restoration projects and manages their documentation, insurance-related processes, scheduling, communications, and administrative follow-up. The coordinator is expected to manage multiple projects, meet deadlines, take initiative, and help the department operate efficiently with limited supervision. This is a long-term role for someone who takes pride in their work, values accountability, and wants to grow with the company.

Requirements

Previous restoration industry experience is strongly preferred, particularly in water damage, fire damage, mold remediation, or insurance restoration.
Understanding of insurance claims, mitigation processes, job documentation, and restoration billing.
Strong computer skills, including Microsoft Office, Excel, Outlook, and general office software.
Experience managing multiple projects and maintaining organized job files.
Excellent written and verbal communication skills.
Strong customer service skills and professional phone etiquette.
Ability to prioritize responsibilities and meet deadlines.
Ability to work independently, take ownership of responsibilities, and follow through.
Strong organizational skills and dependability.

Nice To Haves

Experience with Xactimate, XactAnalysis, Contractor Connection, and other insurance vendor programs.
Experience with accounts receivable, invoicing, and administrative follow-up.

Responsibilities

Coordinate water, fire, and mold restoration projects from beginning to completion.
Manage restoration job files, including documentation, photographs, estimates, authorizations, and insurance paperwork.
Communicate with insurance adjusters, customers, contractors, and property managers.
Use restoration software and insurance vendor programs to manage assignments, upload documentation, and track job progress.
Schedule inspections, mitigation services, equipment pickups, and follow-up appointments.
Monitor insurance approvals, outstanding estimates, and project deadlines.
Maintain accurate records and submit required documentation on time.
Follow up on outstanding invoices, payments, and insurance claims.
Assist restoration managers and field technicians with scheduling, job updates, and daily coordination.
Ensure customers receive consistent communication throughout the restoration process.
Identify potential issues and take initiative to resolve them.
Independently handle assigned duties and communicate important updates to help keep projects moving forward.