Restoration Project Manager
About The Position
SERVPRO of North Mobile County is hiring a Restoration Project Manager to oversee assigned restoration projects and crews. This front-line management position leads the team toward operational excellence. The role includes scoping and estimating projects, obtaining customer or client approval, coordinating crews and resources, reviewing job documentation, managing customer communications, and overseeing production expenses. The Project Manager also supports customer satisfaction, responds to potential customers, and participates in recruiting, hiring, and training restoration teammates.
Requirements
- Valid driver’s license.
- High school diploma or GED.
- At least 1 year of management and/or supervisory experience.
- At least 3 years of industry experience.
- Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
- Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
- Ability to repetitively push, pull, lift, and carry objects.
- Ability to work with or around cleaning agents.
- Ability to successfully complete a background check, subject to applicable law.
Nice To Haves
- Associate degree or Bachelor’s degree preferred.
- IICRC certification preferred.
Responsibilities
- Ensure an accurate scope of work for projects and prepare estimates using computer hardware and proprietary software.
- Negotiate customer and/or client approval of project scope and estimate.
- Schedule, coordinate, and oversee crews and resources on active projects, including subcontractors.
- Review job site documentation to support services provided, meet client requirements, and ensure proper billing.
- Maintain written communication with customers, teammates, vendors, and insurance representatives.
- Manage production expenses, including equipment, vehicles, and other material assets.
- Manage the customer and client experience and overall customer satisfaction, which is tracked with online reviews.
- Provide priority response to potential customers.
- Participate in recruiting, hiring, and training restoration teammates.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- First-class compensation
- Superior benefits
- Career progression
- Professional development
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
