Restoration Project Manager

SERVPRO of Southaven & Horn Lake - 11851•Olive Branch, MS

6d•$60,000 - $80,000

About The Position

The Restoration Project Manager oversees all aspects of assigned restoration projects and crews. This front-line management position leads the team toward operational excellence. The role manages project scopes and estimates, customer and client approvals, crew schedules and resources, job-site documentation, communications, production expenses, and the customer experience. It also includes responding to potential customers and participating in recruiting, hiring, and training restoration teammates. This position requires a valid driver’s license, a high school diploma or GED, at least one year of management and/or supervisory experience, and at least three years of industry experience. An associate or bachelor’s degree and IICRC certification are preferred. The role has physical demands that include regularly lifting at least 50 pounds, occasionally lifting up to 100 pounds with assistance, climbing ladders, working at heights and in confined spaces, repetitive handling of objects, and working around cleaning agents. Successful completion of a background check is required, subject to applicable law. Employees are hired by and work under the sole supervision and control of an independently owned and operated SERVPRO franchise.

Requirements

Valid driver’s license.
High school diploma or GED.
At least 1 year of management and/or supervisory experience.
At least 3 years of industry experience.
Ability to lift a minimum of 50 pounds regularly and, occasionally, up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

Associate degree or bachelor’s degree.
IICRC certification.

Responsibilities

Ensure an accurate project scope of work and prepare estimates using computer hardware and proprietary software.
Negotiate customer and/or client approval of project scopes and estimates.
Schedule, coordinate, and oversee crews and resources, including subcontractors, on active projects.
Review job-site documentation to support services provided and ensure client requirements and billing processes are met.
Maintain written communication with customers, teammates, vendors, and insurance representatives.
Manage production expenses, including equipment, vehicles, and other material assets.
Manage the customer and client experience and overall customer satisfaction, as tracked through online reviews.
Provide priority responses to potential customers.
Participate in recruiting, hiring, and training restoration teammates.