Restoration Project Manager

SERVPRO•Christiansburg, VA

13d

About The Position

SERVPRO Team Mongan is seeking a Restoration Project Manager to lead restoration crews and oversee assigned projects from initial scope through completion. This hands-on leadership role combines field oversight, team management, estimating, and customer communication. The manager coordinates people, equipment, schedules, and project documentation to deliver quality work, control costs, and provide a positive customer experience after property damage. The role includes preparing scopes and estimates, coordinating with customers and insurance representatives, managing crews and resources, maintaining project records, and supporting team development. Work takes place in active restoration environments and requires physical activity, including lifting, climbing, and working in tight spaces. A background check is required, subject to applicable law.

Requirements

At least three years of restoration industry experience.
At least one year of management or supervisory experience.
Valid driver’s license.
High school diploma or GED.
Strong leadership, organization, and problem-solving skills.
Clear communication and a customer-focused approach.
Comfort using technology and learning company software.
Ability to regularly lift at least 50 pounds and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders and work at ceiling heights.
Ability to work in tight spaces, including crawl spaces and attics.
Ability to repeatedly push, pull, lift, and carry objects.
Ability to work with and around cleaning agents.
Successful completion of a background check, subject to applicable law.

Nice To Haves

An associate or bachelor’s degree.
IICRC certification.

Responsibilities

Develop scopes of work and prepare estimates using company software.
Work with customers, clients, and insurance representatives to obtain approval of project scopes and estimates.
Schedule, coordinate, and oversee restoration crews, subcontractors, equipment, and other resources.
Monitor project progress, address obstacles, and keep work moving toward completion.
Manage production expenses and the effective use of equipment, vehicles, materials, and other company assets.
Maintain consistent communication with customers, teammates, vendors, and insurance representatives.
Set clear expectations and address customer questions or concerns throughout the project.
Take ownership of customer experience and overall satisfaction, including feedback.
Set expectations for workmanship, professionalism, safety, and accountability.
Provide direction and support to restoration crews on active projects.
Help build a team that takes pride in its work and follows through on commitments.
Review job-site documentation to confirm it supports services performed.
Ensure project files meet client requirements and support accurate billing.
Keep project information current so customers, crews, and office staff stay aligned.